It would appear to be quite the hornets nest I have shaken - not my intention just wanted to make people aware that YourCustomEmblem will not accept returns - so if you buy something from them be sure of what you are buying because it is not going back - simple as that. In different circumstances, I certainly would have benefitted from a post at a site such as this, stating that fact - it would have caused me not to buy the emblem in the first place. As a matter of course, for similar items I choose not to buy from any supplier that does not allow a return. My choice.
I did not say the quality was poor - I did say the product looks different from the picture because it does, so just be sure before you buy.
I do think that YourCustomEmblems could of handled the situation better - but it is their business to run not mine - I have merely learned a lesson (even at my age I still expect to learn), I should have read the terms and conditions more closely but I was a tad excited about getting my car so I didn't. The lesson only cost me $115 so not too bad.
And there is always eBay 