I think Henry's a good man, but I also believe Eric's story. No business makes every customer happy and, even when the customer is a total asshole (not saying Eric was, just that we've all seen that happen too) it's rare that the vender is completely blameless.
You miss a couple stitches and, sometimes, the whole garment falls in tatters.
I wish Eric had found this board before he set out on his journey. Or even before he contracted his build. I think some of the men here could have helped him a lot.