Reply to "JPS & the Green Coupe #2"

I'll bet he is there. Not sure he'll be talking to me, as I have been a HUGE pain in his a$$ and will continue to be until I get my issues resolved.

I tried very hard to work with him quietly and let his support do what it should do. I expected to have issues BUT, I also expected to be treated like a valued customer as I have been treated elsewhere and as I do in with my customers in my own business.

No one is perfect and stuff happens. The RV business is full of sorting issues on new expensive RVs. It's how you deal with them that matters.

I was hopeful when JPS shipped the car back to fix issues that they were responsive and accountable. That was a HUGE opportunity lost (by JPS) to keep a customer happy and to really shine in the support role.

Grade I'd give JPS on customer support is a D-.

When it comes to support - I'm with Lane. I know who I like.

1/24/086:49 AM

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