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Reply to "JPS & the Green Coupe #2"

Jack, we trust ya......Honest!

On another note:

Several members of the TYP356 Club in New England (and one non-member that I know) have gotten new replicas in the past few years. Some from Beck, some from Intermeccanica and one from VS. ALL had minor issues to get sorted out, and all were taken care of by the manufacturers. (and these are all owners of original Steel 356's, too....they just wanted a car that they weren't afraid to drive).

Most (with one exception) were happy with the experience, realizing that these are hand-built cars and not everything is going to be perfect with them when received, but the manufacturers went over the top to either find local people who they can pay to fix customer problems, or they offer (as John and the others do) to ship the car back to their shop and make it right. This has usually corrected the problems, and the customer is happy.

The one unhappy person that I've heard of in New England bought an IM with the expectation of it being a sole, daily driver. IMHO....this is not what I would expect to do with most of these cars, although IM and SAS are two exceptions, especially if they have roll-up side windows. This person is also not a TYP356 club member (to fall back on for advice and help), nor a "Hands-On" fixit person, preferring, instead, to have others work on the car, oil changes included, so the frustration level on even little things runs high. I know that Henry has gone way beyond what I would have expected for this customer, but still without total satisfaction.

I guess this just talks to levels of expectations not being in sync with reality. In the case above, they were miles apart. In Tom's case, I believe those two were in sync, but John's environment to deal with it has a different perspective than Tom's (or the rest of us, for that matter).

I expect to see him at Carlisle, too........should be an interesting meet...
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