A lot of info here on that situation and none of it is reassuring .....SL is what he is and this has gone on for many years . Forget about the BBB as in most cases all the offending business gets is " demerits" so that is a waste of time as well as retaining an Attorney as SL has been sued many times over. Also a local Knoxville TV Station aired an investigative report a good number of years ago. IMHO genuine results are possible by going right to the top and contact the office of the the TN Attorney General.