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Reply to "Thunder Ranch build thread"

Thanks guys. Yeah, Derek Weaver, Direct Lift Pro Park 8, purchased new just about two years ago. They were good on my first call. The unit shipped missing a one or two of the big hanger bolts for the ramps. I was able to assemble it with the almost-as-long bolts that shipped with the steel "crate" they used to ship it, and swapping those out for the right ones a week later was painless. 

When it leaked the first time a few months ago I called them and was told it could be normal. A little juice often gets past the seals when you first assemble it, yadda yadda. I wanted good news so I cleared it (raise it to the max with no load) and carried on.

The bad leaks a couple weeks ago were much worse than the first one, and the ramps weren't very high. That's when I called again. This time they're like "you need new seals." I was all like "Fair enough, you should give them to me." They answered, "your warranty on the hydraulics is one year."

So I paid $110 or something for the seal kit, grudgingly, thinking why should the seals fail so quickly on a little-used lift that seldom has much weight on it?

And now I know. 

The old seals are very clearly abraided flat where they ran along the now rusted bottom of the tube. 

So yeah DW gets a pleasant call tomorrow and they will be given the opportunity to send me, at no charge, a new cylinder. 

But if they decline I'm not sure what I can do. It's maybe a $600-$800 part retail, I guess (so far I can't find the exact one for sale), so there's no way I win with a lawsuit. 

I suppose I could just clean it out best I can, buy a proper one-way pressure relief valve (also not apparently available on the DW site), muddle on and bad-mouth the company forever but that's not a real palatable option either. 

Guess we'll see how they do. 

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