Vintage Motorcars - Alex posted:Its not always easy providing 100% satisfaction to customers.
The paint correction we did was not to the satisfaction of the customer (which is reasonable on his part), but not the expectation of a perfect result (because there is no such thing as perfect paint job). If the customer worked for Ferrari as there paint quality control with his overly discerning eye, none of there cars would leave the factory.
And as far as us telling our customers all the details of builds, adjustments, corrections (paint or other), are just not practical. When any person buys a new car, do you think the dealer tells them the car was chipped during transport? No, as long as it was corrected it's not a big deal.
When the correction is glaringly obvious then you have to take a look at the painter.
Also I have to disagree with you Alex. Ferrari employs just those kind of people with discerning eyes. Are you kidding?