Its not always easy providing 100% satisfaction to customers.
We offered to correct the paint issue while trying to setting the correct expectation. Overspray has never been an issue with our work, we mask and cover the cars when doing a blend/paint correction. The issue was setting the correct expectation with the customer. The customer wanted us to assure him that there would be no sign of a blend. Well, the majority of the time no one would ever notice, not even experts, but there is no way a 100% guaranty could be offered that there would be no signs of a blend, it would just be hidden where it would not be noticed. There is no such thing as a perfect paint job, I don't care if its a factory major automotive manufacturer or top custom paint shop, if you look over with a microscope you will find "flaws". To what degree is the question.
The paint correction we did was not to the satisfaction of the customer (which is reasonable on his part), but not the expectation of a perfect result (because there is no such thing as perfect paint job). If the customer worked for Ferrari as there paint quality control with his overly discerning eye, none of there cars would leave the factory.
And as far as us telling our customers all the details of builds, adjustments, corrections (paint or other), are just not practical. When any person buys a new car, do you think the dealer tells them the car was chipped during transport? No, as long as it was corrected it's not a big deal.
There was personality conflicts, but in the end we offered to take care of the issues. If the customer did not feel comfortable us doing it, that is his choice and his right.
The bottom line is the car turned out really nice. It drives and and handles really well, there were some MINOR issues, but over all the car turned out really well and should be a joy to drive. Its a great build and a car that would not be any shame to say we built it.
Hope the customer drives and enjoys the car and his trauma of the details is put past in his memory.