"Seems I have failed to notify you of some changes we have had to go through because of a malware attack on our website in late 2017. It was so malevolent it destroyed our computer and i had to have a new one built.
The new computer has all the updated features and Windows 10 software which unfortunately does not support the various software packages I have been using for the last 20+ years. So I am unable to use my old email Outlook software, my website development and management software, and several other important software's I use regularly. So I have been working with a local Computer Nerd group to find software that will work with both my new computer and old files. No luck so far.
My email address on the website is non functioning and I am unable to open the website to change the email, update the photos and prices etc. until we find software that will work with my files and new computer. However the mailing address is the same as is the phone number so I can be reached."
That's now how this works. That's now how any of this works. Your website doesn't reside on your computer unless you have your own server. And if you did, and there was an attack on the website that destroyed the server, then your website wouldn't be up for anyone else to see. Yet there it is. I could go on, but there's no point. Danny has got it right, it's the long con.