Carey Hines was trying to help me out and "next day" a part to me. The Carrier was DHL and the package was"Guaranteed" for a 3pm delivery today. No show. SO Carey calls DHL to get a refund on the overnight charges and this is what he got:
CAREY'S ACCOUNT OF THE CALL:
"DHL: Sir, the sorting facility is very busy and the package will be delivered tomorrow.
Me: Uhhh That kinda defeats the purpose of overnight shipping doesn't it? What can we do about this?
DHL: Wait until tomorrow and the package will be delivered. Goodbye."
Talk about customer service!!! WooHoo.
But that got me thinking about a "fictional version" and I've been chuckling enough to want to share. WARNING: I just had root canal so I may just be punchy. (That's why not getting my part is no big deal) If so PLEASE disregard . . . anyway . . . picture this in a sorta Saturday Night Live kinda way: DHL REP (FICTIONAL) EXPLAINING . . .
(fictional) DHL: Next day means THE next day, but that's not to be confused with overnight or the day after shipping. Rather THE next day AFTER the shipment should have arrived. CUSTOMER: so Next day is not the next day. DHL: No its the next day. Customer: so what day do I get it? DHL: The NEXT day. Customer: Tomorrow? DHL: The next day. Customer: isn't that two days. DHL: Depends on how busy we are.
CAREY, We just didn't understand that's all.
Too bad Abbott and Costello are long gone. This could have been as good as "who's on first"!
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